When buying a mobile phone the owner should note down the serial number. If the device is lost, the company providing the air time can use this number to ensure that any calls are blocked. The serial number can be found on the receipt given for the purchase. Often this number is needed if a mobile phone insurance claim is to be made.
It is never a good idea to make calls when in a vulnerable situation walking out of doors. It can be difficult to pay attention to what people are doing on the street and this makes it easy for anyone to snatch the phone. The best idea if making a call is to find a quiet place to stop and complete the call.
The terms and conditions of the policy should be examined in detail. These will clarify the situations that are covered by the policy. The policy should normally cover a number of different circumstances including loss or theft.
The policy may extend to certain other situations such as water damage, accidental damage or electrical breakdown. Some types of policy may also extend cover to unauthorized calls made by the thief up to a stated maximum. If the owner is going abroad for a time it is best to check the geographical cover of the insurance.
Another important point to check is the action that should be taken in the event that a claim needs to be made. Generally, a person whose mobile is lost or stolen should inform the police within twenty four hours. The police always create an incident reference number if there was loss, theft or malicious damage.
Once the incident has been reported to the police it should also be reported to other parties who need to know, such as the company that provides the air time. The insurance company should also be told as soon as possible as there is probably a specified maximum time within which the loss should be reported.
The claim form should be sent to the insurance company with evidence of purchase including the serial number. There may be an excess amount not covered by the insurance policy and the owner will need to pay this.
The mobile phone insurance company will then process the claim. Normally there is a maximum length of time within which the claim will be assessed. The claimant is then informed if the claim has been successful. The claimant should ensure that any replacement device is sent to the correct address.
It is never a good idea to make calls when in a vulnerable situation walking out of doors. It can be difficult to pay attention to what people are doing on the street and this makes it easy for anyone to snatch the phone. The best idea if making a call is to find a quiet place to stop and complete the call.
The terms and conditions of the policy should be examined in detail. These will clarify the situations that are covered by the policy. The policy should normally cover a number of different circumstances including loss or theft.
The policy may extend to certain other situations such as water damage, accidental damage or electrical breakdown. Some types of policy may also extend cover to unauthorized calls made by the thief up to a stated maximum. If the owner is going abroad for a time it is best to check the geographical cover of the insurance.
Another important point to check is the action that should be taken in the event that a claim needs to be made. Generally, a person whose mobile is lost or stolen should inform the police within twenty four hours. The police always create an incident reference number if there was loss, theft or malicious damage.
Once the incident has been reported to the police it should also be reported to other parties who need to know, such as the company that provides the air time. The insurance company should also be told as soon as possible as there is probably a specified maximum time within which the loss should be reported.
The claim form should be sent to the insurance company with evidence of purchase including the serial number. There may be an excess amount not covered by the insurance policy and the owner will need to pay this.
The mobile phone insurance company will then process the claim. Normally there is a maximum length of time within which the claim will be assessed. The claimant is then informed if the claim has been successful. The claimant should ensure that any replacement device is sent to the correct address.
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