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Troubleshooting Your iPhone: Recharge, Restart, Reset, Remove, Reset Settings and Restore

By David Chan

The most common iPhone crash is one where the application you are working in suddenly ceases operation, the screen momentarily turns black, then the iPhone home screen appears. In a slightly more serious manifestation, the crash will result in a complete freeze where the iPhone is unresponsive. Your initial reaction could be... simply yank the battery to cut the power and reset the phone, but there is no batter! But let me remind you that before you do anything to your iPhone, finding out what causes the problem is necessary.

A frozen iPhone is one of the most common problems of the Apple iPhone. This means that your iPhone is not operating as expected or totally not working. Here are some of the tips and tricks for fixing your iPhone when it freezes or when other problems arise.

Recharge. Make sure to charge your iPhone with a high-powered USB port, not on a low powered one. Your keyboard USB port (if you have one) is low powered, therefore you cannot charge your iPhone with that port. Only a high-powered USB port will charge your iPhone or you can also use your iPhone AC adapter. You can easily determine if your iPhone is not receiving a power to charge by just looking at the battery image. If you see the red part of the battery image flash three times and then the screen goes black... this is an indication that the iPhone is not charging.

Restarting your iPhone is also a safe way to troubleshoot your iPhone. The iPhone is essentially a small computer and just like a regular computer, sometimes programs freeze and keep you from using the phone for anything else. In this situation, its easy to quit that program. Simply hold down the Home button at the bottom center of the phone for at least six seconds. This should quit the program and return you to the Home screen. Once thats done... restart the phone. To restart your iPhone, hold down the sleep/wake button at the top right-hand corner of the iPhone for 10 seconds. This will bring up a screen asking you to run the slider across the screen to turn the phone off. When you slide the slider to the right, a progress wheel will appear and in a second or two, the iPhone will be off. To turn it back on again, just hold down the sleep/wake button until the Apple icon appears on the screen and then wait for the phone to start up.

To reset your iPhone is also a good way to fix a frozen iPhone. This solution fixed my iPhone. Resetting an iPhone is nothing more than a hard reset or a forced reboot. You're simply cutting the power and making it reboot. To do this, hold the sleep/wake button and Home buttons simultaneously for a few second. The display will quickly wipe itself and you should see the black background and white Apple logo, signifying a reset well done.

Fourth option is to remove some of the content that is not properly synced. Your contacts, calendars, songs, photos, videos, or podcasts are the examples of the content that could be synced to another device. One of such content may be causing your iPhone not to properly. Connect your iPhone to your computer and go to the iTunes site. Change your sync options for each of the following categories: contacts, podcasts, calendars, etc. Click on iPhone in the Source list, then select each tab to change what content is synced, and then click apply.

You may also try to reset the settings of your iPhone. Go to the Settings application, tap General then select the Erase All Content and Settings. This will delete all media and data on the iPhone, as well as recent calls, etc., and all other settings.

Restoring your iPhone is your last option to fix a frozen iPhone. To do this, use the latest version of iTunes, then connect your iPhone. When it appears in the Source list, click on Restore in the Summary tab. This will also wipe the iPhone and all your information on it.

There are many ways to troubleshoot your iPhone. If you are still have problems the best advice I can give you now is to go to Apple.com The iPhone troubleshooting section of Apple's main iPhone support site contains a walkthrough for situations like this. They have an enormous amount of information out there for you. This may be the best way for troubleshooting your iPhone.

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